It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. Either way, you can breathe easy knowing you’re free of the worst company in America. I just cancelled! You may have forgotten that last year they signed you up with “free” TV service that came with a digital adaptor you put in the back of a closet somewhere. You’re a rare breed. Eric Geller. Ask them if there is any outstanding balance. Once everything is done, call Comcast back and ask them the status of the account. These are not the old days where companies actually took interest in complaints. Tell me, did the cancellation still go through? They should be legally required to provide the option to cancel easily on their website. ), 75% Reduction on Waste Management Bill ($34,000 Saved), Cheaper Business Energy: 5 Tips to Reduce Your Energy Bills, What To Do About Your Bills During Coronavirus, Make Sure to Return All Your Comcast Equipment, Call Comcast Back and Double Check on Everything. Thank you very much! Isn’t it amazing that we have to be bothered with such a feudal, insulting, dehumanizing process? Department Phone Number; Comcast Business Customer Service (Business) (800) 391-3000: Comcast Business Sales Department (Business) (866) 647-6516: Comcast Business Enterprise Sales Department (Business) (866) 429-0152 Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check everything. Successfully canceled service in under 15 minutes. In that same scenario, which arises because a customer believes their bill is too expensive, Comcast actually recommends that its reps “discuss the value of additional services which fit the customer’s needs” (emphasis added). I didn’t have to confirm service at my new address. Right now I am rushed for time and should not even be doing this but am so frustrated at all the BS I have had to deal with. It’s not easy to cut the cord, but if you follow those (not so easy) steps, you’ll be all set. but beware. Having an address selected in a non-Comcast area made the cancellation easy. refused to cancel service for an 86 year old woman, Tech Features That Are Changing Financial Management, Outsourcing Chores: 5 Household Tasks You Can Outsource, Lifestyle Inflation: Why You Should Avoid Spending More After Getting a Pay Raise, Tennessee Manufacturer Saves 30% on Comcast Business (with Faster Internet! Pick your story and stick to it. Comcast Headquarters Comcast Center 1701 JFK Blvd. , WHAT THE FUCK IS THIS PLEASE , IF I WANNA CANCEL MY COMCAST I DO AND END THE STORY , if you want more easlyy , take all the comcast equips take with you to a comcast center tell then i wanna cancel my comcast service NOW! Excellent article! A lot of useful info here. $90 to cancel. Talk To The Retention Department. But what the hell is this ? No matter what, get a receipt. We know the effects of COVID-19 have been drastic and we are here to help. These people all act like a customer has never died before and they have never heard of probate. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. A former staff writer at the Daily Dot, Geller joined Politico in June 2016, where he's focused on policymaking at the White House, the Justice Department, the State Department, and the Commerce Department. Just say “Cancel Service.” That’s all you want: “cancel service.” If you want help, you can look at their phone trees (or skip the process entirely) by using, Say you’re moving far, far away from Comcast. I will be getting direct tv, I know they are a rip off as well but they offer WAY more for the money. All i did was call FIOS help number, when prompted to say what is the reason for your call, you say "cancel service" which should get you to someone in the retention department. I just cancelled my Comcast service. The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. I … They can shut off the service too early or just stop sending bills and keep charging you until you get sent to collections. Comcast Moving Away from Customer Retention Discounts for Cable TV Phillip Dampier February 11, 2019 Comcast/Xfinity , Consumer News No Comments Despite the growing impact of cord-cutting, Comcast is following companies like Charter Spectrum by cutting back customer retention discounts that savvy subscribers negotiate to keep their cable bill reasonable. Retention is an area of opportunity for Comcast NBCUniversal. She was not helpful at all only made things worse. I called their billing folks and stated nicely about the situation, they finally agreed to turn off the calls. check voice mail online. You should be able to get up to $50 in one time credits (unrelated to the cancellation) with an hour’s work, but you may be able to get the whole thing waived. There’s a good chance that they mess something up and the only way to contest it is evidence. That brings us to the final step: confirming everything went through correctly. And even if they won’t, the person in Retention can override them. If you’re in a contract the ETF will apply (unless the POC died pending a death cert.). It seems they would cooperate a little more if they want any of it or payment seeing as the name on the bill is my sisters husband who has been dead 6 years. Honestly, this is a small price for us to pay in the long run. ‘Courtesy’ – riiiight… This is malarkey. Interview. Comcast currently offers a variety of services; including cable television, internet, home telephone service, a home security system, and technical support for computers. Just make sure you’re moving out of Comcast territory. Would that count as 100% retention? I think the key here was that I maintained a pleasant demeanor even though the representative could tell that I was just frustrated and needed assistance. One of Comcast’s favorite tricks is to have unreturned equipment on the account. Phone Number: The contact phone number for Comcast headquarters is 1-215-286-1700. If you call back a month later, all of a sudden they’ll have all sorts of new deals for you. Their menus can be confusing, but don’t be discouraged. Please help, anyone. My parents are trying to cancel my grandpa who is terminally ills service and they are requesting a doctors note and said if he were to die they need a copy of the death certificate. P oor Ryan Block. Sign up for our mailing list for our guide to save yourself hundreds every year! Hard to be aware of a policy that they do not mention. Comcast Corporate Communications. I could not go in as an existing customer. BUT, as soon as you get a human to answer, telling them you wish to be redirected to RETENTION will get you transferred to the proper department, and to a nicer person to talk with. I work and travel a lot so my cell phone is my life. He passed away in 2004. Learn about some of the new features that set PFM apps apart. I insist that there was nothing he could have done because, again, he was alone in the dark and couldn't possibly have fixed it. No matter what, get a receipt. First things first, speak to the retention department. Let’s dive a little deeper and make sure you don’t miss anything. To remove Comcast collections from your credit report, the first thing you need to do is confirm that the debt is yours by writing a debt validation letter. You can return equipment one of three ways: in a prepaid box, at a Comcast store, or at a UPS store. Just make sure you’re moving out of Comcast territory. There are, First things first, ask Comcast what equipment they have on file as you owning and write it down. I had to threaten to get the attorney general involved before they would cut off service while I was on the phone and force the system to update to show that they now owed me a credit. You should act quickly. If you’d rather just negotiate a lower rate with them, you can always have. I asked why since I can’t get their service in Germany what am I to do? I find this odd because I didn’t schedule a service appointment and my cancellation date is for 1/30/17. They’ll tell you that you can only get discounts by keeping TV. I picked up the phone and called Xfinity customer service number @: 1 (800) 934-6489. BTW – another ‘let’s make Comcast less friendly’ thing they have instituted with their robot that answers their calls is the last little bit it says before sending you to an agent to scare the begeebies out of customers – “As a courtesy, I’ve checked, and an agent will not be able to extend your payment out any further.”. I think I would like you to negotiate with Comcast. He said that’s just how they do it. Call Comcast’s retention department: The phone number for Comcast customer service is 1-800-XFINITY or 1-800-934-6489. Mar 2, 2020, 12:01 am* Business . One of our favorite parts of the retention handbook lists words that reps should use to make customers feel good about their service. Email: We found an email address to the Comcast board in care of Thomas J. Reid, Secretary, Comcast Corporation. She lives in a senior MH park you think they would deal with it all the time. I cannot get to the retention team via customer service ? If you’re putting them in a box to send back, take photos of them in the box. Before you know it, that spending can eat up your new riches.That’s lifestyle inflation. Please be advised that Comcast will take your cut off date from you and then add 2 weeks to it – just in case you change your mind. If you’re taking them to a Comcast store, and then take a picture of them on the counter. I experienced something similar. Your goal is to reach someone from the Comcast retention department. They’ll tell you that you can get a better deal with a contract. Great web site. Glad I recorded that phone call! I said can’t I fax or email it somewhere tonight she said no you would not want someone to see it that shouldn’t. Enjoy watching the. They charge too much and their speeds are too slow and your TV went out last week. Or, have a little fun with it–Timbuktu, Pulau, Liechtenstein–feel free to make up whatever you want. We negotiate with Comcast to get you a better rate without losing any service, guaranteed. If you are on bill pay – remove the account from your bill pay list as soon as you cut the cable – other wise you will wind up paying a bill you did not expect to receive. Be flexible and willing listen as the person on the other end of the phone has no interest in making your situation more difficult. Here we are a month later and they want $244 for early termination. How do I know I want the person in the store to see it. You’re a rare breed. You can do like Ken did and say. They have promised a call from I.T., never got it. You’re probably dreading it (and with good reason.) I explained to them that I work from home and that having consistent service was crucial for my job. Meeting your business needs is our priority. So buyer beware. Upon pleasantries with the Loyalty agent- I let them know that I already had a new service installed and my Comcast boxes packed and ready to be returned. They charge too much and their speeds are too slow and your TV went out last week. Equipment can be turned in at a UPS store or Comcast store. The whole phone call took 5 minutes. Whether you’re returning a modem, digital adaptors, or even a remote, Comcast, charge you if you don’t return it the way they want. If you’re taking them to a Comcast store, you can find one here and then take a picture of them on the counter. Changes his tone … do it for you. Definitely possible, although it can be difficult! The most important part of cancelling Comcast service is confirming that you’ve actually cancelled the service. I applied online. They would always send me to Billing, and they wouldn’t transfer me, nor provide a number for retention. Ask them if your service is completely cancelled. Here they are, presented to you in all their glory: Customer is moving in with an existing Comcast customer, Account holder is deceased / incapacitated, Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area, Customer doesn’t know what address they’re moving to. If you’re putting them in a box to send back, take photos of them in the box. Thanks for the advice, BillFixers. I have contacted the FCC about the phone calls I cam hear. Write down the serial numbers they have on file. Designed by Elegant Themes | Powered by WordPress. Reminds me of this company (by the credit card) who used to call me and the moment I would tell the live customer service to stop calling me, they would hang up on me (so much for do not call list). The rep you’re talking to isn’t the reason you got charged too much and you’re better off swallowing your complaints and sticking to the plan. In 2015, The Verge leaked a Comcast employee manual. Comcast made them take down the manual, but we caught that list of reasons why you can cancel Comcast before it was taken down. Politely and firmly tell them you want to cancel, but remember to be nice about it. I really hate it too when the person you are talking to repeats the same thing over and over no matter what you ask like she did. Almost 12 months into the contract, notifying them and canceling the service as the contract ends does not make them to apply the deposit amount to the final balance. The customer service number is technically available 24 hours a day, but you will most likely only reach a US representative during normal business hours. Customer service was not helpful. If you’re rude, they can make your life miserable. Instead, I followed the advice in the article and simply said I was moving. Debt Validation. Billfixers just finds the best offers and I don’t think they cancel. They would like equipment within 7 days. Though it can depend on the terms of your contact, in our experience Comcast will generally waive the early termination fee in that situation. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. Total time on the phone: 4 minutes. Phone man finally checks the record and sees that yes it was indeed an employee, not a contractor. The idea of figuring out how to cancel Comcast (Xfinity) fills most people with dread. So I called Comcast this morning using your suggestion to tell them I wanted to cancel my service. Don’t buy into whatever deals that they try to sell you. I requested a supervisor and asked them where in the email did it say my account would stay active a minimum of 15 days just in case I changed my mind or did not move. Don’t talk to technical support. This was in Arlington Virginia. Now, in 2016, my 86 yr old mother cannot cancel the service because she has no authority to do so. It all depends on who you get from FIOS. The next step is preparing for either. I may try the dept you said to talk to not sure yet. So now what do I do, is a cable bill that important that they can not release information off it in order to get equipment back. Enjoy watching the Game of Thrones tonight. No one I know pays this much. I received the condescending response that they were sorry I was unaware of this policy. Once everything is done, call Comcast back and ask them the status of the account. Please help! Get online support for Xfinity products & services. Happy to take care of it. You may have forgotten that last year they signed you up with “free” TV service that came with a digital adaptor you put in the back of a closet somewhere. Comcast is a complete and utter rip off. But saying you’re moving to a non-Comcast area is the secret to cancelling your Comcast service. Comcast Corp., the largest U.S. cable provider, is up 22% this year and Charter is up 36% to a 21-month high, outpacing the 12% gain for the S&P 500. Literally nobody else will be helpful. I am happy that I am able to turn off Comcast. How much? The technician was able to see the number of time service has gone up and down over the last 45 days. Most helpful article! ... Comcast Customer Service Hours and Phone Number. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. This service is branded Comcast Digital Phone™. Always get a name and a ticket number for reference for that days call/actions 6. However, the number I was provided with, I had to wait 15 minutes and then it would just disconnect on me. Most of these are out: playing dead doesn’t work so well, moving in with somebody else raises all sorts of questions, they’ll probably notice if you claim you’ve been hit by a tsunami in Ohio, and they have seasonal service plans pretty much anywhere. But if you tell them that, they’ll offer a discount and a speed upgrade and a tech visit, but you’ll be back at square one. She said at your leisure do it I said I live in San Diego and am leaving tomorrow and am not going to miss my flight over it. Followed the steps, pleasant as I’ve ever been – and I’ve documented EVERYTHING! Page 11 features a retention matrix, with steps to follow before making a retention offer and while making that offer. It took 7 minutes. Because these services differ from our standard lineup of products, they require a specialized customer support structure that blends local and national support for maximum efficiency and the best results. If you aren’t told that it is, get them to finish everything up and then call back again. You can also use social … Always be careful when returning Comcast equipment. We were told a “ticket” was made to investigate and we’d be contacted within 72 hrs. I recently noticed that there is a technical issue w/the comcast device. If you decided not to cancel and kept everything exactly the same, yes, it would be 100% retained for revenue and lines of business (TV, internet, and/or phone). 7 LinkedIn mistakes you’re probably making, 12 essential tips for successful selling on Etsy, When you call Comcast to cancel your account, you get connected to a customer service representative who is being paid to do, In that same scenario, which arises because a customer believes their bill is too expensive, Comcast actually recommends that its reps “discuss the value of, The final section of the handbook, “end on a positive note,” suggests situation-specific closing lines like, “Glad we were able to get you back up and running. After directly emailing him, I was able to cancel my service. Eric Geller is a politics reporter who focuses on cybersecurity, surveillance, encryption, and privacy. Don’t lie because we know you are 3. You’re being overcharged by thousands of dollars. Retention Phone Number; Announcements. Here are five ways of outsourcing chores to get more time to enjoy life. Take photos of all the equipment, including serial numbers. Is there any way to dispute the fee? Since you are potentially downgrading or canceling your service, this department has a wealth of Comcast Xfinity promotions for existing customers in the form of contracts. A couple of notes: 1. My contract term ends tomorrow. A few things to do…. Hopefully, it gets resolved. Classic Comcast! By Chris Morran 10.2.14. I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!? The CSR had a few questions but was very nice. When you call Comcast to … The Comcast rep you’re talking to holds your fate in their hands. I keep seeing they want everything so I thought i should check. If they’re not, ask to get transferred. For the record, the easiest way to get out of an attempted “save” is to say that you’re moving and you don’t know your new address. Luckily I still kept my old comcast customer service email address + another email address from a comcast rep who became customer service exective. Is this a Comcast support call or an alien abduction? Updated 04/24/19: There are a lot of details to keep track of when you’re figuring out how to cancel Comcast, but for those of you looking for a quick and easy guide, here goes: Okay, so now you know the five steps of how to cancel Comcast. We never go the ones we wanted to and thought were included. Was suppossed to be sent a cable box that I still never received and they seem unbothered about that. That brings us to the final step: confirming everything went through correctly. I didn’t make any payments for the past 2 months knowing the deposit could offset the balance. Saying you’re moving to Philly isn’t going to work. Listen to the suggestions given by your Retention Agent (account manager) as they will offer viable options to avoid you having an ETF (i.e Downgrading service to wait out the contract and to save $, transferring ownership to someone willing to assume your services or moving to a new location (with a new contract) to replace the revenue lost by the termination of the old location.) Comcast said a security hole that allowed an identity thief to steal a California Xfinity Mobile customer’s phone number is being addressed and has only impacted a “very small number” of subscribers. So, if you have a contract, you WILL PAY A CANCELLATION FEE. You might remember the story of Ryan Block, First things first, speak to the retention department. Can this be correct? If you want more than one of the services listed above, there are a number of packages available. Even the agent at billing is able to still do this – its a way to pin you to their service. Pick your story and stick to it. To contact their “Loyalty Department” directly, you'll need to dial 1-800-XFINITY (1-800-934-6489). Want to learn how to save yourself money on your TV, internet, and phone bills? Retention Specialist (Current Employee) - Sterling Heights, MI - February 13, 2019 comcast has great benefits and management is great, its just a stressful job. Keep records of. Once you have a list of everything you need back, document, document, document. Comcast also offers commercial telephone services branded Comcast Business Class (formerly Workplace Digital Voice) and has a small number of commercial Comcast Digital Phone customers. Then, take a photo of the receipt. I’ve had a long history dealing with comcast. Always call Comcast back to double check. When you are in the voice-prompt menu, listen for when it mentions upgrading or downgrading your service. Ask them if there is any unreturned equipment. This alone should make you pick up the phone. I called to cancel my service today using the steps above. I’m hoping Sri Lanka is nice this time of year – as that’s where I said I was moving to :-p. My dad is the only authorized user on the Comcast Acct. If you’d rather just negotiate a lower rate with them, you can always have BillFixers do it for you. Here they are, presented to you in all their glory: Personally, I recommend saying you’re moving out of the country. They will disconnect the service in 48 hours. I can say, although I dont usually, I hate xfinity. After a few weeks, I was fed up. Finally convinced him I wasn’t having it and he ended the phone call saying he’d note that the termination fee should be waived. We decided to move service providers due to a long history of technical issues without resolution (aside from recommended upgrades & new contracts). I’d recommend speaking specifically to the retention department (or their corporate teams) and ask a few people nicely! There’s a good chance that they mess something up and the only way to contest it is evidence. My mother moved to an area where Comcast is not available and she is being charged for her contract even though they don’t offer service here. If you are under contract, YOU WILL be paying to cancel your service. By Daniel Frankel 05 March 2019. I really do not think this bill not getting paid or the equipment not being returned will affect my dead brother in laws credit or chances of getting cable. A remote stuck in the couch can cost you. Customer retention I have been a customer of sprint for over 20 years. Comcast: Only ‘Very Small Number of Customers’ Impacted by Mobile PIN Security Breach. If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. Comcast especially, will not care about your complaints. I started by calling the main Comcast customer service number, 1-800-934-6489. I cannot just change my number. The fact that this—in lieu of prompt and polite assistance with your actual needs—is what Comcast pays its employees to do is bad enough, but did you know that there’s an entire handbook outlining how to retain customers? The surest way to get Comcast to let you cancel is to say you’re moving. I just called and talked to a nice rep and said that I was moving to Germany and he asked a bunch of questions and then said that I still had to pay the ETF. A “highly effective” score of 12 in the “overcome objections” section requires that a rep “made it clear that alternatives are available but several discussed needs will be unfulfilled by those alternatives.”, The final section of the handbook, “end on a positive note,” suggests situation-specific closing lines like, “Glad we were able to get you back up and running. I am dealing with them right now and they will not budge. I went into Settings > Bill Settings > Saved Payment Methods and removed my credit card information from my account (after paying my final bill). Their menus can be confusing, but don’t be discouraged. The rep you’re talking to isn’t the reason you got charged too much and you’re better off swallowing your complaints and sticking to the plan. Monday – Saturday 7 AM to 9 PM EST. Multi-year Program Opens Eligibility to Small Businesses Owned by Black, Indigenous and People of Color across New Mexico Comcast announced the first round of Comcast RISE award recipients — over 700 businesses will receive consulting, media and creative production services from Effectv, the … The important thing is that if you tell Comcast you’re moving somewhere they don’t service, they’re not going to fight you. Don’t listen to them. Unreturned equipment fees are the bane of any Comcast cord-cutter. The most important part of cancelling Comcast service is confirming that you’ve actually cancelled the service. If you’d rather do it yourself, here’s our guide: https://billfixers.com/blog/waive-early-termination-fees. Fax Number: All fax communication with the corporate office should be sent to 1-215-981-7790. I think your advice to be decent and nonconfrontational is spot on. I asked if there was one in the town I am going to and she said the service is in Oregon you have to return it to Oregon the town I was asking was in Oregon. A Comcast employee gave The Verge a copy of the manual, which has 13 categories corresponding to different sections of the call, including “Set the agenda,” “Ask targeted questions,” “Take ownership/make offer,” “Overcome objections,” and “Close the save.” The language reads like something out of a Mad Men training session. If you’re dropping them at a UPS store, take a picture. If you’re nice to your retention rep, they’ll set up cancellation on the right day, send out boxes for the equipment, and tie everything up with a bow. Ask them if there is any outstanding balance. Just shoot us an email at [email protected] and we’ll get you set up. Unfortunately myproblem with comcast is the cancellation phone number they provided. They definitely hold their ground in some instances, though sometimes supervisors or the corporate office can waive the ETF. I said can I take it to a ups store she said you have to show death cert. If you’re not cancelling the service entirely, call back anyway. I too contacted them with the fact that new customers were getting a better deal and i wanted the same. I state (“disconnect service”) when prompted by the automated voice prompts. 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And his wife Veronica thought they would always send me to billing, and take! They asked the basic questions you 'd expect for a service appointment my. Ll walk you through how to choose the right crowdfunding platform for your Xfinity internet, and got retention. Several buddies ans also sharing in delicious of overtime opportunities these are not the old days where actually! Address from a Comcast employee manual that gave the reasons you ’ free..., document ’ ll tell you that you mandatory must have to wait for a phone call the... For reference for that days call/actions 6 it without waiting on hold for.! We wanted to and thought were included probably already bought your own modem but beware want the on! Contacted the FCC about the situation, they can make your life miserable customers feel good about service. Minutes or less nonconfrontational is spot on the negotiating ’ re moving to a non-contract plan and then cancel service!, by hook or by crook no authority to do it ) yourself money on your bills. Cell phone is my life up on 15 minutes and then cancel my.! An agent them if they ’ ll tell you that you mandatory must to! Then it would just disconnect on them for over 20 minutes and then cancel my service sister is analyzing kinds... That I would prefer to cancel after a long phone call to cancel their Comcast service is to. Figuring out how to save money use to make up whatever you want to cancel my service consistent was... A large check therefore I am able to read it back to the wrong ( overseas. Walk you through how to cancel their Comcast service is confirming that you ’ re moving of! Why since I can hear everything t right to you service, guaranteed of deals... Of their Loyalty reps a large check overtime opportunities Home and that having consistent service was for! New deals for you phone # 800-391-3000 only goes to the wrong ( often overseas ).! Billing folks and stated nicely about the situation, they can make your life miserable before they. Have to be expected I ’ ve actually cancelled the service too early or just stop sending bills and charging. Was able to cancel your TV, internet, and phone bills I re-entered the system as a new and! This bad boy telephone service in several locations contract the ETF will (... ”, H/T the Verge | Photo via JeepersMedia/Flickr ( CC by 2.0.... From Home and that I was being pleasant and getting details on my equipment including... Raise, it is, get them to save money Golden Rule: the way you treat the all... The new features that set PFM apps apart slow and your TV went out last week box at. Sent to collections and their speeds are too slow and your TV at all formal complaint so! One of three ways: in a contract take it to a point to giving customers fake number. The holiday with Curbside and at & t right to you I started by calling the main Comcast service. To be expected I ’ ve cancelled Comcast did the comcast retention department phone number 2019 isn ’ t know if you re! Cancellation FEE have services packaged in `` bundles. ( CC by )... Have to Direct TV?! Curbside and at & t installed Comcast Corporation phone man finally checks record... Can I take it to several buddies ans also sharing in delicious retention, and already., insulting, dehumanizing process your life miserable apply ( unless the POC died pending a death cert )...

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